Privacy Policy

At Koota, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

1.1 Personal Information

When you register for an account, we collect:

• Name and email address
• Organisation name (if applicable)
• Billing information (processed securely via Stripe)
• Account credentials

1.2 Usage Information

We automatically collect certain information when you use our platform:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and feature interactions
• AI agent execution logs and outputs

1.3 Content You Provide

This includes:

• AI agent configurations and prompts
• Data processed through your agents
• Integration credentials and API keys
• Communications with our support team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorised activity
• Personalise and improve your experience

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with third-party vendors who perform services on our behalf (e.g., payment processing, cloud hosting, AI model providers)
• AI Model Providers: When you use AI models, your prompts and content are sent to the respective AI provider (OpenAI, Anthropic, Google, etc.) according to their terms and privacy policies
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Multi-tenant architecture with row-level security
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure cloud infrastructure (Google Cloud Platform)

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@koota.ai.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: